Branded Biophilia
Shop Registered on: Jan 17, 2025Shop description
Freestanding or installed as a more permanent fixture, we design, deliver and install lush, plant-filled installations bringing natural beauty and calm to any space whether that’s a staff lounge or working space, a pop-up stand, office reception, or for a specific event.
Payment policy
Full payment is required upfront for all orders.
- 50% of the total amount is payable within 48 hours of order confirmation to secure your booking or production slot.
- The remaining 50% is due before dispatch, installation, or event delivery.
- Orders are only confirmed upon receipt of the initial 50% payment. Work will not commence until this deposit is received.
- Accepted payment methods: bank transfer, credit/debit card, or as otherwise agreed in writing.
Delivery policy
Delivery Area: We deliver and install across the UK. For larger, bespoke installations or events, we can discuss delivery options further afield.
Booking Confirmation: Delivery and installation dates are only confirmed once the initial 50% payment has been received. The remaining 50% must be paid before dispatch or installation.
Lead Times: Standard lead times vary depending on the complexity and scale of your order. For most living wall and event installations, we recommend booking at least 2–4 weeks in advance. For smaller print items or standard products, please allow 5–10 working days.
Sustainable Handling: All deliveries are managed with sustainability in mind, using local couriers where possible and reusable or recyclable packaging.
Delivery Charges: Delivery and installation fees are quoted individually based on location, project size, and access requirements. These will be clearly itemised in your proposal or invoice.
Installation & Removal: For event walls and temporary installations, we offer a full service including delivery, installation, and removal at pre-agreed times.
Customer Responsibilities: Please ensure access is available at the agreed time. Any delays caused by site inaccessibility may incur additional charges.
Returns & Issues: If there are any issues with your delivery, please contact us within 24 hours so we can resolve them promptly.
Refund policy
Bespoke and Living Products: Due to the custom nature of our living walls, moss walls, and bespoke installations, we do not offer refunds once production or installation has commenced, except in cases of damage or error on our part.
Deposits: The initial 50% deposit is non-refundable once your order is confirmed and materials are sourced.
Cancellations: If you need to cancel before production begins, please contact us immediately. We may be able to offer a partial refund at our discretion, depending on costs already incurred.
Damaged or Faulty Items: If you receive a product that is damaged, faulty, or not as described, please notify us within 24 hours of delivery or installation. We will arrange for a replacement, repair, or refund as appropriate.
Event Installations: For temporary event installations, cancellations less than 7 days before the agreed date are non-refundable due to scheduling and preparation costs.
Artificial Plants: We do not offer refunds for artificial plants, as these are only provided as a last resort and by special agreement.
How to Request a Refund:
Contact us by email or phone with your order details and reason for the request. We aim to resolve all issues promptly and fairly.
Additional info
Variations: Due to the bespoke nature of our products and the use of living, natural, or upcycled materials, there may be variations in colour, size, and appearance. We reserve the right to make substitutions with similar products or materials if necessary, always maintaining the agreed quality and sustainability standards.
Force Majeure: We are not liable for delays or failure to deliver due to circumstances beyond our control, including but not limited to extreme weather, supplier shortages, transport disruptions, or acts of nature.
Product Care: Guidance on maintaining living installations will be provided. We cannot accept responsibility for issues arising from improper care or handling by the client after installation.
Access & Site Conditions: The client is responsible for ensuring clear and safe access for delivery and installation. Additional charges may apply if access is restricted or if extra labour/equipment is required.
Intellectual Property: All designs, concepts, and materials produced by Branded Bio remain our intellectual property unless otherwise agreed in writing.
Photography & Promotion: We reserve the right to photograph completed projects for use in our portfolio, marketing materials, and social media unless otherwise agreed in writing.
Client Approval: Final approval of designs and specifications will be sought before production/installation. Any changes requested after approval may incur additional charges and affect delivery timelines.
Health & Safety: All installations are carried out in line with current health and safety regulations. Clients are responsible for ensuring the site meets basic safety standards.
Right to Refuse Service: We reserve the right to decline or cancel orders that do not align with our ethical, sustainability, or business standards.
Seller info
Business Name: Branded Bio (formerly Branded Biophilia Ltd.)
Registered Address: Baston, Burlings Lane, Knockholt, Kent, TN14 7PE, UK
Contact Details:
Phone: 01959 533255 / 07970 996 745
Email: beccy@brandedbiophilia.co.uk
Website: www.brandedbiophilia.co.uk
Co-Managing Director's: Beccy Dickson & Macey Mitchell
Business Description: Branded Bio provides bespoke living wall, biophilic design and sustainable print solutions for events, spaces, and branded activations throughout the UK. All products are created with a commitment to sustainability and local sourcing.
Certifications: orb sustainability certified
Awards & Recognition:
Small Business Britain #SmallBiz100 (2022)
Shortlisted, South East Great British Entrepreneur of the Year Award (2023)
Runner-up, Women’s Business Sustainability Award (2022)
Winner, Women’s Business C-Suite Award (2022)
Panelist, Club Hub Awards 2026
Judge, British Championship Awards
Chosen, Theo Paphitis #SBS (January 2025)
Nominated, Business Woman of the Year Award (2025)
Nominated, Women in Green Business Awards – Nature Champion of the Year (2025)
F:Entrepreneur 23 (2023)
Award for parade participation, London New Year’s Day Parade (LNYDP) Gladstone Library event (2025)
Featured on BBC (business and AI), ProGRESS Podcast
Customer Service: Fast responses via email, phone or WhatsApp.
Business Hours: Monday–Friday, 9am–5pm (excluding bank holidays)
